How can I make a reservation?
A credit card is required at the time an order is placed to retain our services and to reserve the date. The retainer will be applied to your final invoice. The credit card will be charged if there is no other payment granted, there are outstanding financial obligations, or if there is a cancellation of our services within 3 days of your event. Final payment will be made three days prior to the event.
Is there a minimum?
A $500 minimum order before fees and taxes is required on most menus. For a pig roast, there is a 60 guest minimum.
What is your guarantee policy?
Ramblin’ Rotisserie Catering requires final numbers be submitted at least 7 days prior to your function. When ordering a whole pig, confirmation is required 14 days prior to event to allow time to order the proper size for your event.
The fees and pricing quoted in our proposal are estimates based on the client’s guaranteed minimum guest count and guaranteed time duration. If more guests are served or the caterer’s services are needed for additional time not included in the client’s estimated time duration, the caterer reserves the right to charge a fair price for the additional food, drink, labor and services required. If fewer guests attend or less time is needed, the caterer will still be paid according to the guaranteed minimum guest count and time duration.
What is your cancellation policy?
Cancellation by Client/Venue/Acts of Nature
All retainers and prepayments are returned in full (less $ 150.00) if your event is cancelled by you, your venue or by act of nature 30 days or more from your event date. If the event is cancelled by the client or venue within 14 days of your event date, all deposits and prepayments are forfeited in full.
Cancellation by Ramblin' Rotisserie
Ramblin' Rotisserie reserves the right to terminate this contract for any reason. If Ramblin' Rotisserie terminates this contract over 30 days prior to your event date, all deposits and prepayments will be returned in full within 14 days.
Change of Event Date or Venue
Ramblin' Rotisserie will apply the entire balance of your retainer and prepayments (less $200.00), towards a rescheduled event. Subject to our availability. All fees are subject to change.
What is a Service Charge?
A service charge covers any number of things from kitchen rental, administrative costs, delivery and setup and gratuity. If additional wait staff is required, labor fees will be added.
Do you offer event planning services?
If a client requests that the caterer coordinate the venue rental, décor, entertainment, photography, valet parking, florist or other aspects of planning the event, there will be an additional fee for those added services, depending on what you require.
What is the tax rate?
The current tax rate of 4.5% will be added to the invoice. This includes the tax rate for Jefferson County and the state.
How much should I pay for gratuity?
We work very hard to deliver the very best and truly appreciate gratuity. We roll an automatic gratuity into our Service Fees, but if you would like to offer something extra, please feel free. This gratuity goes directly to the wait staff and kitchen staff just as in any restaurant dining experience.
What is your delivery fee?
There is a $25 delivery fee within Jefferson County. Outside of Jefferson County, the delivery fee is $50. This will be rolled into the Service Fee.
When renting the "rig", do I need to clean it?
When renting the "rig", we ask that our clients not attempt to clean the rotisserie. We have special cleaning supplies and equipment to take care of that.